Privacy Policy

When you submit a consultation request or contact us, we may collect:

• Name
• Email address
• Nationality
• Current country of residence
• Preferred area in Tokyo
• Monthly budget range
• Visa status
• Messages or notes you choose to share

We collect only what is needed to understand your relocation and prepare a thoughtful response.

We use your information to:

• Review and respond to your consultation request
• Prepare recommendations suited to your lifestyle and timeline
• Coordinate introductions with licensed partners where appropriate
• Communicate with you about your enquiry

We do not sell your personal information. We use it solely in connection with the services you request.

We may share information with trusted service providers who assist us in operating our website, managing enquiries, or supporting relocation coordination. These providers are permitted to use your information only to perform services on our behalf and are expected to handle it with care and discretion.

When appropriate, we may introduce you to licensed real estate agencies or property partners in Japan. Information is shared only when relevant to your enquiry and with your knowledge. Final leasing arrangements are made directly between you and the licensed agency or landlord.

Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance. You can adjust cookie settings through your browser. Where analytics tools are used, they help us understand general usage patterns rather than identify you personally unless you have provided your details through a form.

We retain enquiry information for as long as needed to respond to your request, maintain our records, and support any ongoing relocation coordination. When information is no longer required, we take reasonable steps to delete or anonymise it.

Depending on where you live, you may have the right to access, correct, or request deletion of your personal information, or to object to certain uses. We will respond to legitimate requests in a timely and considerate manner.

You may request deletion of the personal information we hold about you. We will honour such requests where we are not required to retain the information for legal, regulatory, or legitimate business purposes. Please contact us using the details below.

For privacy-related questions or requests, please contact us at hello@habitat-japan.com.